Guarantee and replacement
すべての注文に保証が付きます. Every item we sell must be valid at the moment of delivery: an account logs in, a proxy connects, a Business Manager opens. If it does not — we replace it.
What the guarantee covers
- The item is invalid on first login / first connection after delivery
- The delivered item does not match the product description
- A proxy is not reachable from the start of its rental period
What it does not cover
- Bans and restrictions that happen after you started using the item — platforms react to actions, geo mismatches and fingerprints on your side
- Changed passwords, linked personal data or any modifications made after delivery
- Expired rental periods (for proxies — after the paid 7 or 30 days)
How to open a claim
- Write to us in Telegram right after you notice the problem — the earlier, the easier the check. https://t.me/accstrust
- Attach the order number and a short description or screenshot.
- We verify the item on our side and issue a replacement. If a replacement for this exact position is out of stock, we credit your AccsTrust balance so you can pick an alternative.
For rented agency ad accounts the process is defined separately: - いずれかのプラットフォームで貴社の広告アカウントが無効化された場合、当社は当該広告プラットフォームと連携し、直ちに異議申し立ておよび復旧手続きを開始いたします。結果については、数日以内にご連絡いたします。
The full legal wording lives in the Terms of Use; this page explains how it works in practice. 利用規約 →
