Guarantee and replacement
אחריות על כל הזמנה. Every item we sell must be valid at the moment of delivery: an account logs in, a proxy connects, a Business Manager opens. If it does not — we replace it.
What the guarantee covers
- The item is invalid on first login / first connection after delivery
- The delivered item does not match the product description
- A proxy is not reachable from the start of its rental period
What it does not cover
- Bans and restrictions that happen after you started using the item — platforms react to actions, geo mismatches and fingerprints on your side
- Changed passwords, linked personal data or any modifications made after delivery
- Expired rental periods (for proxies — after the paid 7 or 30 days)
How to open a claim
- Write to us in Telegram right after you notice the problem — the earlier, the easier the check. https://t.me/accstrust
- Attach the order number and a short description or screenshot.
- We verify the item on our side and issue a replacement. If a replacement for this exact position is out of stock, we credit your AccsTrust balance so you can pick an alternative.
For rented agency ad accounts the process is defined separately: - אם חשבון הפרסום של הסוכנות שלכם הושבת בפלטפורמה כלשהי, נפעל מיד להגיש ערעור ולבצע תהליך השבת החשבון, בשיתוף עם פלטפורמת הפרסום הרלוונטית. תתקבל הודעה על התוצאה בתוך מספר ימים.
The full legal wording lives in the Terms of Use; this page explains how it works in practice. תנאי השימוש →
