Guarantee and replacement
Garantie bei jeder Bestellung. Every item we sell must be valid at the moment of delivery: an account logs in, a proxy connects, a Business Manager opens. If it does not — we replace it.
What the guarantee covers
- The item is invalid on first login / first connection after delivery
- The delivered item does not match the product description
- A proxy is not reachable from the start of its rental period
What it does not cover
- Bans and restrictions that happen after you started using the item — platforms react to actions, geo mismatches and fingerprints on your side
- Changed passwords, linked personal data or any modifications made after delivery
- Expired rental periods (for proxies — after the paid 7 or 30 days)
How to open a claim
- Write to us in Telegram right after you notice the problem — the earlier, the easier the check. https://t.me/accstrust
- Attach the order number and a short description or screenshot.
- We verify the item on our side and issue a replacement. If a replacement for this exact position is out of stock, we credit your AccsTrust balance so you can pick an alternative.
For rented agency ad accounts the process is defined separately: - Sollte Ihr Agentur-Werbekonto auf einer Plattform deaktiviert werden, leiten wir umgehend in Zusammenarbeit mit der jeweiligen Werbeplattform das Einspruchs- und Wiederherstellungsverfahren ein. Über das Ergebnis werden Sie innerhalb weniger Tage informiert.
The full legal wording lives in the Terms of Use; this page explains how it works in practice. Nutzungsbedingungen →
